Production Times
All Build Your Blinds products are custom-made to order in our Melbourne facility. Our production times are:
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Custom Blinds: 5 Business Days
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Samples: Up to 6 per order, dispatched within 24 hours (Free Express Post)
Shipping Costs
We use a flat-rate shipping structure to keep things simple:
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$0 For Samples
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$50 Flat Rate
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Remote Areas: Surcharges may apply (calculated at checkout).
Returns Policy
Custom-Made Products
Please choose carefully. Because your blinds and curtains are manufactured specifically to your unique measurements, we cannot accept returns for 'change of mind'. However, if you have made a measurement error, please refer to our 'Measurement Mistake Guarantee' below for discounted replacement options (up to 2 products per order at up to 35% off).
Measurement Mistake Guarantee
If your product doesn't fit due to a measurement error, we won't leave you hanging. Under our Measurement Mistake Guarantee, we will replace up to 2 products per order at up to 35% off. This ensures you get the perfect fit without paying full price twice. Contact support within 14 days of delivery to initiate a replacement.
Conditions:
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Up to 2 products may be replaced per order, at up to 35% off the current RRP.
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Each replacement must be for the same product and colour.
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The new measurements must be within 10% of the original dimensions.
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You must notify us within 14 days of delivery.
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Return shipping of the original item and shipping of the replacement item are at the customer's expense.
Damaged or Faulty Goods
If your order arrives damaged or is manufactured incorrectly (e.g., wrong size supplied vs. ordered), we will replace or repair the item at no cost to you. Please notify us within 7 days of delivery with photos of the issue.
Safe Transport Guarantee
All orders are fully insured during transit. If your package arrives damaged, please sign for it as "Damaged" and contact us.